Friday, March 29, 2024
spot_img
HomeDAS & In Building WirelessThe Digital Tenant And The Building Of Tomorrow

The Digital Tenant And The Building Of Tomorrow

Digital transformation is reimagining the future of commercial real estate in unprecedented ways. The traditional approach of architecting buildings with fixed/dedicated purpose utilization is now yielding to an approach grounded in dynamic utilization based on the needs of both human and digital workforces. Such changes are not simply limited to incorporating digital services such as wayfinding kiosks and/or smart walls. Rather, it is recognition that the building itself must support the hybrid co-existence of virtual digital workers and humans as well as autonomous digital systems such as robotic agents. By enabling such capabilities, leading building owners have a unique opportunity to transform their facilities to leverage “Destination Real Estate” and deliver unparalleled value to the bi-fold workforce of the future. And as we shall see, the key to success starts with a building’s cognitive computing network.

Let’s begin with the tenant experience. Attributes of the modern human tenant include but are not limited to convenience, access, scale, personalization, and customization. By definition, this includes contextual services such as location-based services anchored in presence, identity and access management, security, protocol compliance and adherence, wayfinding, and geo-tracking. The FCC and mobile communications industry leaders have long recognized that location-based services for indoor tenants needs to be vastly improved, and they are taking steps to define new standards to address this shortfall. Once approved and available from mobile networking service providers, building owners will stand to gain new revenue opportunities predicated on leasing agreements rooted in value-based services as opposed to traditional, fixed agreements based on (simplistic) floor utilization models. Furthermore, by investing in digital networking services, building owners will optimize the tenant experience and find that human tenant demand will be stimulated by the availability of digital conveniences. Examples may include autonomous vehicle services, experiential workplaces, customizable rooms, and artificial intelligence (AI) digital assistants/ chatbots to improve productivity and efficiency. Most importantly, investment in cognitive computing networking will allow building owners to smooth out demand variability and engender leasing predictivity, mitigating building operations management risk. With such technology, building owners won’t just have predictive analytics about a building’s occupancy and utilization — they will be able to predict and proscriptively market the facility to ensure continual demand.

“With a cognitive computing network and attendant capabilities such as advanced mobility services, digital workers can be employed by tenants to work alongside their human counterparts to perform a range of duties.”

One of the more interesting emergent areas for the building owner is the opportunity to host digital workers. With a cognitive computing network and attendant capabilities such as advanced mobility services, digital workers can be employed by tenants to work alongside their human counterparts to perform a range of duties. In health care, use cases may include billing and coding services. In entertainment, use cases may include guest services or event management. Regardless of market segment, the digital workforce provides a variety of services that a building owner can monetize. For example, billing the tenant on a per digital worker per month (PDPM) basis for utilization of building services such as data networking or data backhaul, much like how a human tenant is assessed for certain building benefits such as parking or use of gym facilities. Or, domiciling of the digital worker including services related to autonomous imagination.

Another transformative technology is robotic process automation, which may include process robots or intelligent machines to provide basic service tenant tasks like food delivery, linen service, package delivery, and so forth. Other potential service applications may include building automation and maintenance, all managed by a cognitive computing network that is contextually aware of occupancy, predictive servicing, and even regulatory service requirements for such facility items as elevators.

As shown, the cognitive computing network is the core of the future building, and architecting and managing such a network is not simply an activity of bolting together constituent pieces. Such a network must incorporate not only building systems, but also wireless modalities, location-based services, mobile edge computing, computer vision, robotic processes, sensory intelligence, and natural language processing capabilities. There are also dependencies such as the regional determinants like the environment, the local culture, tenant needs, and so forth. Consequently, planning, design, construction, and operation of the network necessitates highly skilled expertise to ensure solid results. Towards this end, let TrueAccess Networks be your trusted partner along the highway of this amazing transformative journey and building the future of commercial real estate.

- Advertisement -
- Advertisment -spot_img

Industry News

- Advertisement -